Hotel in Santiago de Queretaro
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Located in Querétaro and with Queretaro Congress Center reachable within 4.2 miles, Hotel Mamá Carlota provides concierge services, non-smoking rooms, a shared lounge, free WiFi throughout the property and a terrace.
Amenities at Hotel Mamá Carlota
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Accessible Parking
Family friendly
Safe
Childcare services
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Santiago de Queretaro
Available Rooms
Ratings and reviews
100% verified reviews7.0 / 10.0Good·Apr 2026
Location, decor and cleanliness. Friendly staff. And free parking! :)
Cheap linens and comforter. Weak water pressure in shower and scarce hot water. Room wasn’t cleaned during our stay.
Old towels and noisy at night. (Train. Church bells and people walking about late night / opening doors, turning on lights, etc).
9.0 / 10.0Outstanding·Jan 2026
The room is very well decorated and pretty. The location is perfect and the staff is very friendly.
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9.0 / 10.0Outstanding·Dec 2025
A fantastic little escape villa away from the city hassle but still close enough to reach everything on foot. The room is super clean and comfortable, the staff are friendly and helpful. I felt safe and like home. The huge bougainvillea tree in front of my balcony brightened up my mornings.
I was there at wintertime so the lack of proper hot water in the shower was an issue. It was lukewarm and there was not enough pressure. I could’ve used a wardrobe or cabinet in room, there was no place to pack clothes. There is no safety box in the room.
8.0 / 10.0Excellent·Nov 2025
The location is great! Very close to the main attractions of the historic city center. The manager and staff are super friendly and helpful.
The bedding and sheets had stain marks. They were clean, but stained. Also the towels are very old and not soft anymore. To be clear, the rooms and hotel are beautiful and clean, but they need to pay attention to those details and replace the bedding, sheets, and towels more frequently. Also, there’s no restaurant at the property, not even coffee and fruit for breakfast and that’s a must.
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Top rated by guests
9.0Outstanding
(287 Ratings)
"Hermoso lugar, súper acogedor"
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